Unfortunately, refunds and returns are not accepted at this time. Once an item has been purchased, the order cannot be cancelled, unless the order can no longer be fulfilled by the seller.
All products are packaged with great care to avoid any scuffs or damage during the shipping process. Exchanges will be considered in the rare case that an item is received damaged upon arrival. If you would like to inquire about an exchange due to a damaged item, please email [email protected] with attached photo proof of the damaged item.
Please note that by purchasing from houcha shop ( houcha.bigcartel.com ) you accept and agree to our Returns Policy.